One of the great mysteries of the universe – and what it costs. Plus an opportunity if you are a charity

Two weeks ago I was interviewed by bvo.com – the bv stands for business visions, or in my case nightmares.


Actually it was a rather good interview, but it’s not up yet – I think they’re still removing the bad language.

Much of this was provoked by a question about marketing directors – or more exactly – how they are chosen.

There appears to be little rhyme and less reason in the process. I sometimes think firms take more trouble with references for secretaries than for marketing directors. To give you an example, a charity recently hired as marketing director someone with no experience in direct mail or direct marketing – but experience in re-branding.

I confidently predict tears before bedtime.

It is VERY hard to raise money nowadays. If you have no experience of the essential discpilines, I imagine it will be much harder. And if one of your first acts is to fire the agency which has done an outstanding job for nine years and knows more about the charity than you do, you really are taking chances.

Of course, I could be wrong – I am regularly. But if you’re interested in results. check these out.


This is how much money they have pulled in over the last nine years the agency has held the account. Look how consistent the performance is. The old agency used to raise about £700-800k a year and a couple of million in legacies.
Year Direct FR Gift Aid Legacies
2002 £1,290,204.76 £111,602.31 £4,507,657.98
2003 £1,135,446.80 £253,000.05 £6,621,321.91
2004 £1,467,087.91 £339,906.97 £5,289,737.11
2005 £1,444,583.42 £230,284.65 £5,826,766.91
2006 £1,307,125.90 £198,021.67 £6,230,865.10
2007 £1,408,187.37 £227,720.05 £9,611,999.41
2008 £1,283,986.18 £271,880.22 £6,972,356.25
2009 £1,271,147.86 £177,553.15 £6,145,689.67
2010 £1,276,831.50 £182,153.88 £5,732,083.10
Subtotals £11,884,601.70 £1,992,122.95 £56,938,477.44
Direct FR Total £13,876,724.65
Grand Total
£70,815,202.09

All this they did with an annual budget of around £350,000. If you know about these things you know that, unless your charity is about animals, kids or cancer, those are pretty amazing figures.


The man responsible is called Bill Fryer –
I have known him for about 15 years.


I am biased as I’m his chairman – but the only reason I became his chairman is because he rarely – if ever – fails to beat what he is up against.

You can email me if you want to know more – or go straight to him – bill@billfryer.com.
His website is full of interesting info, too.
He’s very reasonable because his agency is Warminster a few miles down from Bath – and because he never pays me any money.

I have known him for about 15 years. Very quiet, and very good.


About the Author

In 2003, the Chartered Institute of Marketing named Drayton one of 50 living individuals who have shaped today’s marketing.

He has worked in 55 countries with many of the world’s greatest brands. These include American Express, Audi, Bentley, British Airways, Cisco, Columbia Business School, Deutsche Post, Ford, IBM, McKinsey, Mercedes, Microsoft, Nestle, Philips, Procter & Gamble, Toyota, Unilever, Visa and Volkswagen.

Drayton has helped sell everything from Airbus planes to Peppa Pig. His book, Commonsense Direct and Digital Marketing, out in 17 languages, has been the UK’s best seller on the subject every year since 1982. He has also run his own businesses in the U.K., Portugal and Malaysia.

He was a main board member of the Ogilvy Group, a founding member of the Superbrands Organisation, one of the first eight Honorary Fellows of the Institute of Direct Marketing and one of the first three people named to the Hall of Fame of the Direct Marketing Association of India. He has also been given Lifetime Achievement Awards by the Caples Organisation in New York and Early To Rise in Florida.

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