Where do the intellectual sweepings of the gutter end up?

Are all bank systems designed by cretins, or is it just Lloyds’?

Yesterday they refused me cash, no doubt because their sophisticated multi-million-pound computers, worried about fraud, haven’t noticed I visit the US 5 or 6 times a year and have done for the last decade, almost always to the same places.

Clearly when I tried to get money from a machine I have used scores of times over the years using the right card with the right password I must have been a crook impersonating myself.

That was “sorted out” after a call from my office – NOT – because they did it again, the next day. Having a passport didn’t help either.

The people I feel sympathy for – besides the customers – are the poor staff, subjected to the mindless vagaries of a management clearly unable to manage anything more complex than occasional self-abuse punctuated by obscene bonuses

I recall talking years ago to the bank manager from my Lloyds branch (when they had managers) who listened patiently to my wails of anguish for a while, then said, “You should see what they do to us”.

Their head office should be dynamited and their senior management ritually raped by angry, diseased, massively equipped buffaloes. Good for nothing but extortion modified by incompetence and rapacity.

About the Author

In 2003, the Chartered Institute of Marketing named Drayton one of 50 living individuals who have shaped today’s marketing.

He has worked in 55 countries with many of the world’s greatest brands. These include American Express, Audi, Bentley, British Airways, Cisco, Columbia Business School, Deutsche Post, Ford, IBM, McKinsey, Mercedes, Microsoft, Nestle, Philips, Procter & Gamble, Toyota, Unilever, Visa and Volkswagen.

Drayton has helped sell everything from Airbus planes to Peppa Pig. His book, Commonsense Direct and Digital Marketing, out in 17 languages, has been the UK’s best seller on the subject every year since 1982. He has also run his own businesses in the U.K., Portugal and Malaysia.

He was a main board member of the Ogilvy Group, a founding member of the Superbrands Organisation, one of the first eight Honorary Fellows of the Institute of Direct Marketing and one of the first three people named to the Hall of Fame of the Direct Marketing Association of India. He has also been given Lifetime Achievement Awards by the Caples Organisation in New York and Early To Rise in Florida.

2 Comments

  1. I love how I buy a plane ticket to Chicago with my Chase Visa card, pay for the hotel in Chicago using my Chase Visa card, and hire a car from O'Hare using my Chase Visa card. But when I arrive in Chicago and try to buy lunch at a pizza restaurant using my Chase Visa card, the fraud detection algorithm at Chase goes crazy.

    Oh well, at least experiences like that convince me that my small clients can compete with the big companies.

    Note: if Chase wants to become a client, I will happily deny ever having written this blog comment.

  2. Ah! I am not alone … in my sufferings and willingness to roll over at the thought of revenue

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