What is the difference between public “service” and private enterprise? With a gloriously funny letter.

Once upon a time people used to write letters to each other, and some of the finest writing I have ever read resulted.

The email has put a stop to a lot of that.

But to stamp out any lingering inclination to do so, the Royal Mail has put the price of a stamp up to a vertiginous 60p for first class (first class means it will probably get there the next day) and 50p for second, which means it certainly won’t.

60p equals about 90 cents US and compares with 44 cents for first class in the U.S.

So, as is so often the case, while private enterprise seeks to do more and more for less and less, public service does the opposite.

To make the point, here is wonderful letter apparently sent to the U.K. passport office, whose “services” are – as you will see – not only useless but bloody expensive.

Dear Sirs,

I’m in the process of renewing my passport, and still cannot believe this.

How is it that Sky Television has my address and telephone number and knows that I bought a bleeding satellite dish from them back in 1977, and yet, the Government is still asking me where I was bloody born and on what date.

For Christ sakes, do you guys do this by hand? My birth date you have on my pension book, and it is on all the income tax forms I’ve filed for the past 30 years. It is on my National Health card, my driving license, my car insurance, and on the last eight damn passports I’ve had and on all those stupid customs declaration forms I’ve had to fill out before being allowed off the plane over the last 30 years, and all those insufferable census forms.

Would somebody please take note, once and for all, that my mother’s name is Mary Anne, my father’s name is Robert and I’d be absolutely astounded if that ever changed between now and when I die!!!!!!

I apologise, I’m really pissed off this morning. Between you an’ me, I’ve had enough of this bullshit! You post the application to my house, THEN you ask me for my bloody address!!!!

What is going on?? Do you have a gang of Neanderthals workin’ there?

Look at my damn picture. Do I look like Bin Laden? I don’t want to dig up Yasser Arafat, for Christ sakes.

I just want to go and park my arse on some sandy beach somewhere.

And would someone please tell me, why would you give a toss whether I plan on visiting a farm in the next 15 days? If I ever got the urge to do something weird to a chicken or a goat, believe you me, you’d be the last people I’d want to tell!

Well, I have to go now, ’cause I have to go to the other end of the poxy city to get another bloody copy of my birth certificate, to the tune of £30.

Would it be so complicated to have all the services in the same spot to assist in the issuance of a new passport the same day??

Nooooooooooooo, that’d be too damn easy and maybe make sense. You’d rather have us running all over the sodden place like chickens with our heads cut off.

Then I have to find some idiot to confirm that it’s really me on the damn picture – you know, the one where we’re not allowed to smile?! (bureaucratic morons).

Hey, do you know why we couldn’t smile if we wanted to? Because we’re totally pissed off!

Signed

An Irate Citizen.

P.S. Remember what I said above about the picture and getting someone to confirm that it’s me? Well, my family has been in this country since 1776 …… I have served in the military for over 30 years and have had full security clearances over 25 of those years enabling me to undertake highly secretive missions all over the world. However, I have to get someone ‘important’ to verify who I am – you know, someone like my doctor –

WHO WAS BORN AND RAISED IN BLOODY PAKISTAN!!!

Thanks you David Looke for sending me that. Even if it is made up I can confirm its truth as I just renewed my passport.

In this country public servants get better pay on average than those of us who toil to pay their salaries.

On top of this, many are planning to strike this year because the government wants to bring their pensions (which are far greater than those in the private sector) down a little – but not as low as ours.

I wouldn’t mind, but the buggers don’t even put in the hours. Yesterday I had to go and pick up a package from the Royal Mail here in Bristol. They close at 12 noon – and that’s it. Why?

While I’m on the subject, one of the chief reasons for the problems in Greece and Italy is their colossally bloated and dysfunctional public sectors. Though we mustn’t forget that the Greeks are the fourth highest arms buyers in the world – most being sold by Germany and France.

About the Author

In 2003, the Chartered Institute of Marketing named Drayton one of 50 living individuals who have shaped today’s marketing.

He has worked in 55 countries with many of the world’s greatest brands. These include American Express, Audi, Bentley, British Airways, Cisco, Columbia Business School, Deutsche Post, Ford, IBM, McKinsey, Mercedes, Microsoft, Nestle, Philips, Procter & Gamble, Toyota, Unilever, Visa and Volkswagen.

Drayton has helped sell everything from Airbus planes to Peppa Pig. His book, Commonsense Direct and Digital Marketing, out in 17 languages, has been the UK’s best seller on the subject every year since 1982. He has also run his own businesses in the U.K., Portugal and Malaysia.

He was a main board member of the Ogilvy Group, a founding member of the Superbrands Organisation, one of the first eight Honorary Fellows of the Institute of Direct Marketing and one of the first three people named to the Hall of Fame of the Direct Marketing Association of India. He has also been given Lifetime Achievement Awards by the Caples Organisation in New York and Early To Rise in Florida.

7 Comments

  1. Drayton,

    Thanks for sharing that letter. Still got tears rolling down both legs 🙂

    It would be sad if it weren't true.

    Ross

  2. Shannon O'Hara

    'Though we mustn't forget that the Greeks are the fourth highest arms buyers in the world – most being sold by Germany and France.'

    Dear Drayton,

    You really shouldn't get into these ill-researched asides:

    – Greece, by any measure, is not the ” fourth highest arms buyers in the world”

    – We, in The UK, are up there as the 5th biggest Arms Seller in the World.

    – We avoid selling Arms to Greece, because they are Bad Payers.

    – France and Germany will sell Arms to Greece because it becomes an Accounting Debt, which, if the EuroZone solves its crisis, will be repaid…sometime: in the medium to long-term, it remains as a kind-of Asset.

    – We, in the UK, are not shmuks, so we don't sell arms to Greece.

    – We sell arms to Indonesia – Cash up-front.

    Oh Dear, Drayton, anecodatal-based criticisms, continuous bad research.

    But you still persist.

  3. draytonbird

    Well, well, well Mr. O'Hara. Age does not wither nor custom stale your infinite irrelevance: “As austerity measures are loaded on the Greek people, creating a crisis situation that few Greeks apart from the wealthy elite are untouched by, the Greek government remains committed to its extravagant spending on armaments, making it the fourth-largest importer of arms in the world. Bail-out loans received by the Greek government are used to purchase arms from Germany, the U.S. and France.”
    Read more: http://digitaljournal.com/article/318237#ixzz1tjwkxHNW ________________________________

  4. frank

    to be fair to the public sector for a moment, they have some stiff competition from the likes of Santander, who managed to lose a thousand pounds of mine for 8 weeks recently.

    'Can I talk to the person in charge of hunting it down?'
    – No
    'Ok, can you talk to them and phone me back?'
    – No
    'OK, can I have my money back?'
    – Not until we find out where it went
    'I can tell you where it went, it went to XYZ bank account'
    – Yes, but we only have your word for that.

    for 8 sodding weeks!

  5. draytonbird

    I think banks are the closest thing you can get to public services; they too don't have top worry about going broke. We will pay up ________________________________

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  7. Shannon O'Hara

    Dear Mr Bird,
    I don't usually follow-up my swipes at you (I usually buzz-off and come back to see what the latest nonsense is a couple of months' later) but really, you must try harder.
    Look here for MIT/Harvard's take on Arms Imports (I was surprised about Norway).
    http://en.wikipedia.org/wiki/Arms_industry
    I suspect that a piece about Greece which starts “Greece fought hard for independence from the Ottoman Empire, to then suffer under German occupation.” is likely to be a tad biassed.
    The Digital Journal is probably as accurate as the Daily Mail cares to be about such matters.
    Perhaps you shouldn't – nor should any of us – believe what we see on obscure Blogs.
    Kind regards
    Shannon O'Hara

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