Why does so much marketing stink?

It’s a small world, they say. Maybe that’s why people keep copying each other- badly.

We were walking through Duke of York Square near our Chelsea flat when we spotted a sign in the window of a posh shop.

It read – I’m not kidding – “Lingerie is the new black”.

What is it with marketers that they are so utterly devoid of imagination?

Did the buffoon who dreamt this up not know how fatuous it is? Why not say “Elephants are the new giraffes”?

My old boss David Ogilvy called this sort of idiocy “Skidding about helplessly on the slippery surface of irrelevant creative brilliance” – except that this was neither creative nor brilliant.

It was just a silly copy of a line that has suffered a thousand deaths in the fashion business over the last ten or fifteen years. When it first came out it was a fairly neat idea if you were a fashionista. Now it’s just like the local pub bore repeating his one not very funny joke – and screwing up the punch line.

Why does this kind of tripe get out? The answer is simple. People know no better. They lack guidance. They have not been trained and are too idle or stupid to train themselves.

Their bosses clearly know no better either. They think the answer is to hire good looking 23 year olds who’ve just emerged from the shambles of a lamentable education system which has failed to teach them to write well or think clearly.

Well, many years ago I was a fairly good looking 23 year old but I didn’t get anywhere on looks. I got to be a copy chief by 25 in a well-known London agency by studying – by reading everything I could get my hands on.

The first book I ever read in the Manchester Central Library was called Copy- the Core of Advertising by Aesop Glim, which was the pseudonym of a columnist in Printer’s Ink, the advertising magazine.

And funnily enough two nights ago over dinner I discovered that a friend who has won more Cannes Lion awards for direct marketing than anyone in the world had read the same book.

The key to success is good, knowledgable people. And the key to better people is training.

What am I going to do about it?

Well, last week with two infinitely more attractive and hardworking associates I went to Brussels to gain European Certification for a year long programme that is going to train people in direct and interactive marketing, mostly throughout Central and Eastern Europe, starting in June.

The idea was my partner’s, and I wonder if she realised what we were getting outselves into. However, we already have 11 of the national Direct Marketing Associations keen to participate.

I hope to entertain myself through my declining years helping to make it succeed. One of the lectureres will be the friend I had dinner with – and another will be my Australian partner. Should be fun.

About the Author

In 2003, the Chartered Institute of Marketing named Drayton one of 50 living individuals who have shaped today’s marketing.

He has worked in 55 countries with many of the world’s greatest brands. These include American Express, Audi, Bentley, British Airways, Cisco, Columbia Business School, Deutsche Post, Ford, IBM, McKinsey, Mercedes, Microsoft, Nestle, Philips, Procter & Gamble, Toyota, Unilever, Visa and Volkswagen.

Drayton has helped sell everything from Airbus planes to Peppa Pig. His book, Commonsense Direct and Digital Marketing, out in 17 languages, has been the UK’s best seller on the subject every year since 1982. He has also run his own businesses in the U.K., Portugal and Malaysia.

He was a main board member of the Ogilvy Group, a founding member of the Superbrands Organisation, one of the first eight Honorary Fellows of the Institute of Direct Marketing and one of the first three people named to the Hall of Fame of the Direct Marketing Association of India. He has also been given Lifetime Achievement Awards by the Caples Organisation in New York and Early To Rise in Florida.

4 Comments

  1. This emphasises a point that really grates on my nerves.

    Who gives a damn about the author of such nonsensical words? They pat themselves on the back with their own cleverness. Having deftly stolen, regurgited and carefully re-arranged the puke for our delectation.

    The audience sees puke.

    Is marketing as easy as stating the things we want to hear so we act?

    If that’s in any way true, then for crying out loud write the stuff the buyer wants to hear to make them act, not us.

    Then again, I can’t foresee a day when ego will be overcome by common sense. Each day, self-congratulating egotists are born who think they know it all.

    And modern science has yet to identify the gene which causes inflated self-importance, yet take it out out of our DNA.

    Marketing is going more towards word-of-mouth. We trust the people we like far more than we trust the word of the seller conveying the message.

    And the online world is helping us connect with more people we can trust, and we are tuning into them rather than the product/service source.

    Anyone with an interest in direct marketing should think about influencing those others trust alot more than we currently do.

    I could be completely wrong, but a future science that encompasses social media, blogs, web-sites etc could be called indirect marketing.

    The principles will always remain the same, it’s just that we will be talking more indirectly and impersonally than ever before – ironically in age where personalisation is easier than ever before!

    I’m not saying direct communication is dead. Perhaps less “directly salesy”, but with a a little more re-direction to sources they trust more than the seller.

  2. Anonymous

    Greetings from Hobart, Drayton.

    Here in Tasmania more and more people are doing their own black boards, which of course is a skill few of us should attempt – script or scribe.

    A number of them have yet to realise that a quick glimpse of “Now here” can merge together to read “nowhere” – which is where their own copy writing future probably lies!

  3. hello Drayton, I agree. People don’t know the basics. At this stage, I’m ready to hire the next marketing exec that even claims to have read Claude Hopkins. At the moment, I get blank looks. Keep me posted on developments on this new DM course.

  4. This emphasises a point that really grates on my nerves.

    Who gives a damn about the author of such nonsensical words? They pat themselves on the back with their own cleverness. Having deftly stolen, regurgited and carefully re-arranged the puke for our delectation.

    The audience sees puke.

    Is marketing as easy as stating the things we want to hear so we act?

    If that's in any way true, then for crying out loud write the stuff the buyer wants to hear to make them act, not us.

    Then again, I can't foresee a day when ego will be overcome by common sense. Each day, self-congratulating egotists are born who think they know it all.

    And modern science has yet to identify the gene which causes inflated self-importance, yet take it out out of our DNA.

    Marketing is going more towards word-of-mouth. We trust the people we like far more than we trust the word of the seller conveying the message.

    And the online world is helping us connect with more people we can trust, and we are tuning into them rather than the product/service source.

    Anyone with an interest in direct marketing should think about influencing those others trust alot more than we currently do.

    I could be completely wrong, but a future science that encompasses social media, blogs, web-sites etc could be called indirect marketing.

    The principles will always remain the same, it's just that we will be talking more indirectly and impersonally than ever before – ironically in age where personalisation is easier than ever before!

    I'm not saying direct communication is dead. Perhaps less “directly salesy”, but with a a little more re-direction to sources they trust more than the seller.

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