Why can’t people be bothered to work out what really constitutes success?

A few simple calculations and a little thought will tell you how well you’re doing. How come most marketers can’t be bothered?

A week or two back I wrote an email for a Canadian client.

Actually that’s a lie. He did a draft and I completely rewrote it.

It got a 0.5% response to a list of 600 firms and with disarming frankness he confessed that he wasn’t sure if that was a success.

Well, it took me under a second to say – very loudly – “You’d better believe it’s a success!”

Here’s why.

1. Email responses today are so low that unless you’re offering something free (and often even if you are) 0.5% is good.

2. What he sells involves fees of C$100,000 – C$1 million. If what you’re pushing is that expensive , 0.5% is bloody marvellous.

3. Compare how much it would cost you to use a salesman to get the same result. Doesn’t bear thinking about.

I am constantly stunned at the way people ignore the obvious.

I am also staggered at how so many otherwise intelligent – often very highly paid – people make one simple mistake.

It costs millions, maybe billions. Yet it costs nothing to fix it.

Actually you don’t have to do a damn thing – literally.

It takes 58 seconds to explain why.

About the Author

In 2003, the Chartered Institute of Marketing named Drayton one of 50 living individuals who have shaped today’s marketing.

He has worked in 55 countries with many of the world’s greatest brands. These include American Express, Audi, Bentley, British Airways, Cisco, Columbia Business School, Deutsche Post, Ford, IBM, McKinsey, Mercedes, Microsoft, Nestle, Philips, Procter & Gamble, Toyota, Unilever, Visa and Volkswagen.

Drayton has helped sell everything from Airbus planes to Peppa Pig. His book, Commonsense Direct and Digital Marketing, out in 17 languages, has been the UK’s best seller on the subject every year since 1982. He has also run his own businesses in the U.K., Portugal and Malaysia.

He was a main board member of the Ogilvy Group, a founding member of the Superbrands Organisation, one of the first eight Honorary Fellows of the Institute of Direct Marketing and one of the first three people named to the Hall of Fame of the Direct Marketing Association of India. He has also been given Lifetime Achievement Awards by the Caples Organisation in New York and Early To Rise in Florida.

2 Comments

  1. Rezbi

    I know exactly what you mean.

    I helped a small charity design a poster for a campaign. It pulled in £5m in a single month.

    Then they changed it. No reason. Just did.

    1. Drayton

      Other than damned incompetence the biggest marketing crime may be change for the sake of change. Madness.

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