Costly, Catastrophic, Mistake I See Every Day

Sometimes I feel like a broken record: saying the same old things, over and over. But you know, I only say them because they are important and worth saying. Take this for example. Many people have never even thought about …

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The Triumph of Drivel: An Antipodean View

Don’t know I missed this hilarious comment on the kind of tripe that’s being purveyed by marketers My friend Ryan Wallman of Melbourne has come out with another cracker.  It reminded me of Hemingway’s remark: “The most essential gift for …

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Cheese-paring insanity at the Marriott

How not to run a rewards scheme (or a hotel) Recently I stayed at a Marriott hotel. I quite looked forward to it. They are a premium group, so I expected something a little special. What I got was something …

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Simple stuff Ollie, my Plumber, can teach you

What makes people choose you rather than someone else? Ollie knows The other day a lady called Raluca from Romania wrote asking me about marketing plans. She runs a travel agency called BeyondDracula.com. They organise tours of Transylvania where Dracula …

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